1. Hit the “Account” tab in the Navigation bar (top right)
2. Within the pop-up window hit the “logout” button.
Videos and Sermons are not downloadable.
All content can only be viewed exclusively on Cloud's web platform.
Our logo icon in the navigation bar, “UPPERROOM CLOUD,” functions as the home button on the platform.
We add Training Sessions and Events on a monthly basis.
New items will be featured on the homepage.
Yes! Yes you can.
At the moment, Cloud is only available through the web and viewable on any mobile or desktop browser.
You can log out by clicking the “Account” link and then the “Logout” link within the account panel.
Cloud functions on a pay-what-you-want basis. Starting at $5 USD per month. These options only allow for a single user to use the platform.
Cloud can be paid for using a debit or credit card.
We do not offer options to pay with check or cash.
However, you can purchase a Cash Prepaid Gift Card and purchase a subscription.
It’s not possible for users to pay for more than a month at a time.
You can cancel your account at any time within the Account Panel.
You can access this panel by clicking Account within the Navigation bar at the top of the page within Cloud.
Yes, at any time. This can be done through the Account Panel.
First, you click the Memberships tab and then cancel your account.
Following this, you can subscribe to a new membership using your same username and password from our landing page.
Sure! If Cloud's pricing is still not accessible, fill out this form to request free benevolence access.
Click the “Account” tab on the top right.
After that click “profile” and then type in a new password under the “Password” section.
You can change your email within the Accounts pop-up window.
We collect the name & email you provide. We cannot view the password your may have used or have any access to the payment information you submitted.
We may also, at our own discretion, anonymized advanced analytics to understand how users interact with Cloud. What videos are most watched and how users navigate through the platform. This helps us understand how to make impovements to both the platform and the content we host.
Upon submission, your payment data is encrypted within our secure portal and sent Stripe (our payment processor) for processing. We do not, at any point, have access to view or change your payment info.
You can learn more about Stripe's security protocols here.
You can learn more about Memberstack's security protocols here.
We're ISO 27018 compliant to protect your personal information. We are SSL encrypted and PCI compliant at every level of the platform. We use industry-standard security configurations and only work with platform vendors that maintain up-to-date security documentation.
We do use cookies to track site usage data to provide you with better, data-driven, services and features. You can block the use of cookies at any time using your web-browser.
In order for Cloud to function we require javascript to run on pages.
Please enable Javascript on your browser or turn off your adblocker to access the content.
There are a number of troubleshooting steps you can take to ensure faster stream times. We suggest . . .
1. Checking your internet connectivity speed and reception
2. Checking or restarting your modem or router
3. Clearing your browser’s cache and cookies
4. On older computers, closing other programs or tabs that may be slowing it down.
NOTE: We do not offer personalized customer support for buffering issues at this time.
There are a number of troubleshooting steps you can take to ensure faster stream times. We suggest . . .
1. Checking your internet connectivity speed and reception
2. Checking or restarting your modem or router
3. Clearing your browser’s cache and cookies
4. On older computers, closing other programs or tabs that may be slowing it down.
NOTE: We do not offer personalized customer support for buffering issues at this time.
